Mobile App Support
What features does the Mobile App have?
Both the Mobile App and the Mobile Web App give you the ability to view your accounts, view your bills, make secure payments directly from your mobile device, view your payment history, view your usage, report outages, modify or maintain your subscriptions for alerts and reminders, and contact us via email or phone.
To use the Mobile Web App, browse to www.4county.org from your iOS or Android device. Then click on the “Pay Bill” or “View My Usage” link on the home page.
To download the mobile app for your phone or tablet, please see the next section (How do I get the Mobile App for my device?)
Once you’ve installed the mobile App on your device, you’ll also have the ability to receive push notifications and view a map of our offices and payment locations.
How do I get the Mobile App for my device?
1. Download Mobile App
2. Search My Electric Account or 4-County Electric Power Association from the Apple App Store or Google Play Store.
If you can’t find our app, or if the app won’t download, that likely means your device is not supported.
Is my device supported?
Our Mobile App is supported on the following platforms:
- Apple iOS 12.0 or higher (Recommended)
- Android 8.0 or higher (Recommended)
Our Mobile Web App supports the following browser(s):
- Google Chrome (iOS & Android)
- Safari (iOS)
- Internet Explorer on Windows Phone
IMPORTANT: Installing the app or using the mobile web app on versions outside of the recommended versions could cause compatibility and functionality issues.
What is the difference between the Mobile App and the Mobile Web App?
Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device, while the Mobile Web App is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. Both the native Apps and the Mobile Web App give you secure access to maintain your account information, to view your bills and your payment history, to manage your alerts and reminders, and to make payments on one or more accounts directly from your mobile device.
The native Apps also allow you to register your accounts to receive push notifications for account milestones, such as an approaching or a missed due date. Push notifications are not available through the Mobile Web App.
Is the Mobile App secure?
Yes! All critical information is encrypted in every transaction run through the Apps and the Mobile Web App, and no personal information is stored on your mobile device. However, mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Do I have to buy the Mobile App?
No. Our Mobile App is completely free to download and install.
I have five accounts. Can I see them all in the Mobile App and the Mobile Web App?
Yes. As long as all your accounts are under the same base member number. Once you’ve logged in, you’ll be directed to a list of all of your accounts. To see the details for a specific account, simply select that account and the details will display above the list of accounts.
If you only have one account, the details for that account will show up as soon as you log in.
Can I make a payment on multiple accounts?
Yes. From the list of accounts, either select the option to pay all accounts, or select specific accounts for your payment. You can also make a payment to a single account by selecting the payment option when that specific account’s details are displayed.
How current is the account information I see in the Mobile App?
The information you see in the Mobile App and in the Mobile Web App is shown in real-time, so it’s always accurate. However, if you keep your Mobile App or Mobile Web App open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
How do I sign up for push notifications? What if I want to receive push notifications for multiple accounts?
The first time you launch the App after installing it on your mobile device, you’ll be asked whether or not you want to enable push notifications for our App on your device. Select OK to enable push notifications. Next, be sure to select each individual account and enable the “Notify” option for every account you want to receive push notifications on this specific device.
If you have our App installed on multiple devices, don’t forget to enable push notifications for your accounts on each device, as the push notification settings for each account are device-specific.
How do I find your offices and payment locations? Do I have to log in first?
You do not have to log in to view addresses or maps to our office locations or even to get our contact information. Simply open the App and use the “Locations” link located in the menu at the top right of the login screen.
If you have any further questions, please contact us at 1-800-431-1544 or email us at email@example.com